Before you cancel: If you're experiencing issues or have concerns about your plan, our team may be able to help with alternative solutions or special offers. Contact support@landchecker.com.au to discuss your options before cancelling.
Who Can Cancel a Plan
Admin access required: Only users with admin permissions can cancel a Landchecker plan.
How to Cancel Your Plan
Step-by-step instructions:
Click your Profile icon in the top right corner
Select Business Account from the dropdown menu
Click the Plan tab to view your current plan details
Click Cancel to begin the cancellation process
Follow the prompts to confirm your cancellation
Important: Make sure you're in Business Account and not My Account when cancelling. The cancel option is only available under Business Account settings.
What Happens When You Cancel
When you cancel your plan:
Your subscription will remain active until the end of your current billing period
You'll retain access to plan features until the subscription expires
No further charges will be processed after the current billing period ends
Your account data will be preserved according to our data retention policy
Alternative: Editing Your Plan
If you don't want to cancel but need to make changes to your plan:
Follow steps 1-3 above to access your Plan tab
Click Edit Plan instead of Cancel
Select a different plan tier, switch your billing frequency, or adjust the total number of licenses on your plan
This allows you to downgrade or modify your subscription without canceling entirely.
Returning to Landchecker
We'd love to have you back if your needs change. If you decide to reactivate your plan in the future:
You can sign-up any time via our Plans page, or
Contact support@landchecker.com.au
We may have exclusive discounts or special offers available for returning customers
Your previous account data may be available depending on how long ago you canceled
Troubleshooting
Can't find the Cancel button?
Verify you're logged in as an admin user
Make sure you're in Business Account (not My Account)
Check that your plan is not already pending cancellation
Need to cancel but you're not an admin? Contact the account owner or another admin user to process the cancellation, or reach out to support@landchecker.com.au for assistance.