How to set up a custom domain and branding for your organisation

Enterprise organisations on Landchecker can set up a custom domain and add their logo for a fully branded experience.

By default, Landchecker is hosted at app.landchecker.com.au. A custom domain allows you to replace the 'app' portion of the URL with your preferred word or subdomain that aligns with your company's brand.

Examples of custom domains:

This means your team can access Landchecker from a subdomain that matches your organisation's branding.

Custom domains are available exclusively to Enterprise organisations. The request must come from an authorised administrator with the appropriate organisation permissions.

To request a custom domain for your organisation:

Your custom domain must follow standard subdomain conventions:

Example of a valid subdomain: property-data or maps123

Examples of invalid subdomains: Property Data (contains uppercase and spaces) or maps@team (contains special characters)

After you submit your custom domain request, the Landchecker team will manually review and verify your request. You will receive an email confirmation indicating whether your request was approved or declined.

Landchecker may reject a custom domain request for several reasons:

If your custom domain request is declined, you can submit a new request with a different subdomain.

If your custom domain has been verified but you are experiencing issues connecting to it, there are several possible causes:

DNS is the system that translates human-friendly domain names into machine-readable IP addresses. When DNS changes are made, it can take up to 48 hours for these changes to propagate across all networks globally. If you can't access your custom domain right after verification, please wait 24-48 hours and try again.

Confirm that your Landchecker account is linked to the correct organisation that is using the custom domain. If you belong to multiple organisations, ensure you are logged into the organisation associated with the custom domain.

If your custom domain provider is Cloudflare, you need to set the proxy status for the domain to DNS only to verify the domain. Check your Cloudflare settings and adjust the proxy status if necessary.

Your browser may be storing an old version of the site. Clear your browser cache or try accessing the custom domain in an incognito or private browsing window.

Your organisation's internal network settings or firewall may be blocking access to the new custom domain. Contact your IT team to verify if any network restrictions prevent access.

If you continue to experience connection issues after checking these common causes, contact your IT team or email support@landchecker.com.au for assistance.

To change or remove your organisation's custom domain, send an email to support@landchecker.com.au with your request. The Landchecker team will process your request and confirm once the change has been completed.

You can add your organisation's logo to your custom domain for a fully branded experience.

To upload your logo:

When uploading your logo file, follow these guidelines:

If your logo does not meet these specifications, it may not display correctly on your custom domain.