Have a settlement or auction deadline approaching? Some certificates in Victoria can be expedited to help you meet urgent timeframes.
Priority Processing at Time of Order
When placing your certificate order, check if the issuing authority offers priority or express processing options. These will be clearly displayed on the certificate searches page during the ordering process.
To select priority processing:
Navigate to Document Searches in the top navigation bar
Select Certificate Searches
Search for your property
Look for priority or express options before adding to cart
Complete checkout
Priority options vary by authority and certificate type. If available, you'll see the additional cost and estimated delivery timeframe displayed before purchase.
Expediting an Existing Certificate Order
Already placed an order but need it urgently? Our support team can help request expedited processing from the issuing authority.
Important to know:
Priority processing is not guaranteed—it depends on the authority's capacity and policies
Additional charges may apply if the authority accepts the expedite request
We'll always check with you before applying any extra fees
When to Request Expedited Processing
Contact us when you have:
Settlement scheduled within the next 5 business days
Auction coming up within the next week
Critical business deadline that cannot be extended
How to Request Expedited Processing for Existing Orders
Method 1: Live Chat (Recommended)
Click the chat icon in the bottom right of any Landchecker page
Tell us you need expedited processing
Provide the following information:
Order Reference: [Your order number]
Property Address: [Full address]
Certificate Type: [e.g., Section 149 Certificate]
Deadline: [Date and reason]
Method 2: Email Support
Send to: documents@landchecker.com.au
Subject: Expedited Certificate Request
Include:
Order Reference: [Your order number]
Property Address: [Full address]
Certificate Type: [e.g., Section 149 Certificate]
Deadline: [Date and reason]
Method 3: Phone (Business Hours)
Call our support team with your name, email and order reference number ready.
What Happens Next
Once you contact us:
Immediate review – We assess your order and deadline
Authority contact – We reach out to the issuing authority to check if expedited processing is possible
Cost confirmation – If additional fees apply, we'll let you know before proceeding
Progress updates – We'll keep you informed via email or phone
If expediting isn't possible: In some cases, the authority may not be able to expedite your existing order. If you need the certificate urgently, you may need to place a new priority order instead. Please note that refunds for the original order are not guaranteed, as this depends on the authority's refund policy.
Please note: Final processing time is controlled by the issuing authority. While we'll do everything we can to expedite your order and advocate on your behalf, we cannot guarantee specific delivery times.
Tips for Best Results
Order early – When possible, order certificates 2+ weeks before settlement to avoid rush fees
Request promptly – Contact us as soon as you know you have a deadline
Provide context – Explain your situation (settlement, auction, etc.) to help us communicate urgency
Stay available – Check your email regularly and respond promptly to any follow-up questions
Check your details – Make sure your contact information is current in your account
Urgent Order Checklist
Before requesting expedited processing, make sure:
Order has been placed (we can't expedite orders that haven't been submitted)
You have your order reference number
You know your exact deadline
Your contact details are current
You're available by phone for urgent updates