Received the Wrong Document?
We're sorry if you received an incorrect document. This could include the wrong title/property address or a certificate with missing attachments that should be included.
Here's how to get it sorted with our Team.
Immediate Steps
Step 1: Contact Us Immediately
Don’t worry - we’ll ensure you get the correct document or certificate that you ordered.
Live Chat (Fastest):
Click chat icon (bottom right)
Say: "I received the wrong document"
Provide details below
Email Us: To: documents@landchecker.com.au
What to include:
Your Details:
Account Email the order was placed from
Order reference number: [from your email or Order Manager]
What you ordered:
Property Identifier: [Full address and/or Volume/Folio or other identifier]
Document type: [e.g. Title Search, Plan, Sec 105 Land Tax Certificate]
What you received:
Property Identifier shown on document
Attach the incorrect document (PDF)
What you need:
Explanation of issue with document received
The correct property/document details you require
What Happens Next
We will:
✅ Contact the relevant authority to request/download the correct document at no charge.
We’ll reorder the correct title/property document
If it’s for a Property Certificate, we’ll contact the relevant authority to request the certificate be corrected and reissued
Rush processing if urgent
✅ Send you the correct document
Usually within a couple of hours. This can take longer if we’re relying on the authority to update the certificate or document information.
✅ Investigate why error occurred
Prevent future similar issues
Why This Happens
Understanding the causes:
User selection error:
Selected wrong property from search results
Clicked adjacent property on map
Property or document identifier typo
Issuing authority error:
Sometimes the authorities can get it wrong and issue incorrect certificates, or miss out vital information or attachments within certificates.
If the correct property identification information is not included in the application, this can cause certificates with incorrect information to be issued - for example, the wrong Lot or Unit number.
System error:
Rare but possible
We take these very seriously
Always investigated and fixed
How to Prevent This
Before ordering, verify:
✅ Check property details are correct
Property parcel highlighted correctly on map?
Right street, right number?
Does lot/plan match your records?
Check against contract/title
Have I included the Unit Number?
Including the correct Unit Number is essential when ordering VIC Property Certificates, such as Land Information Certificates, Land Tax Certificates, and Water Information Statements. If the property details are incorrect or incomplete, the returned documents may not match the correct property.
If the Unit Number is missing or appears incorrectly in the Address, you can edit it before submitting your order. Make sure all details are correct before the order is sent to the relevant authorities for processing.
✅ Review order summary prior to checkout
Confirm all details before purchase
Read full address carefully
For Urgent Situations
If you need the correct document urgently, mention in your message:
"URGENT - Settlement tomorrow"
"Auction this week"
"Critical deadline: [date]"
We'll:
Rush process your correct order
Escalate to priority
Contact you directly with updates